Refund & Cancellation Policy

RapidPAY strives to provide a seamless fund transfer experience. This policy outlines our procedures for refunds and cancellations.

1. Cancellation of Transfers

Once a transfer request is initiated and the payment is successful from your credit card, it cannot be cancelled or reversed. Funds are processed instantly via IMPS to the recipient bank account.

2. Refund Eligibility

Refunds are only applicable in the following scenarios:

• The amount was debited from your credit card, but the transaction failed on our platform.
• The transfer was unable to be completed due to technical errors on our server or banking gateway.
• Duplicate payments made for the same transaction request.

3. Refund Process

In case of a failed transaction where funds were debited, the refund will be automatically initiated to the original credit card. The refund typically reflects in your account within 5-7 working days, depending on your bank's policies.

4. Contact Support

If you have any issues regarding a transaction or refund, please contact our support team immediately at +91 9934479347 with your transaction details.